Frequently Asked Questions

A : No, the free plan is available indefinitely - it's free forever.

A : Yes, the free plan comes with usage limits. You can find the full details on our pricing page

A : Yes! Get 33% off when you choose annual billing instead of monthly payments.

A : Not yet. Our pricing is designed to be affordable for businesses of all sizes.

A : Read here

A : Sourcemaster is an all-in-one platform designed for international trade companies, helping them streamline sourcing, order management, supplier collaboration, and customer transactions in one unified system.

A : No, sourcemaster is a fully cloud-based platform, accessible from anywhere with an internet connection—no installation required.

A : Yes, you can add additional seats as needed. However, the free plan is limited to up to 5 users.

A : Yes, multi-entity operations are supported in Professional plans, allowing businesses with subsidiaries or multiple locations to manage everything in one system.

A : Yes, our platform supports multi-currency transactions (availability depends on the plan - please check plan details) and multiple language interfaces for global trade operations.

A : Yes, sourcemaster provides configurable workflows, a branded B2B store, and flexible catalog management to fit your business needs.

A : Sourcemaster is web-based and accessible from any device with a browser. However, for optimal functionality, we recommend using it on a PC, laptop, or tablet. On smaller screens like mobile phones, it’s best for viewing and checking data rather than full workflow management.

A : We accept credit card payments via Stripe for secure transactions.

A : No. You can sign up and use the free plan without adding a payment method.

A : Yes! You can upgrade or downgrade at any time from your account settings.

A : Your subscription will remain active until the end of the billing cycle, after which access to premium features will be removed. Your data will remain accessible based on our data retention policy.

A : Refunds are available within our policy. Check our refund policy for details.

A : Setup time depends on your data complexity, but most businesses can get started in 30-60 minutes with our built-in onboarding checklist.

A : Yes! You can easily import your existing data from spreadsheets or other systems.

A : No, sourcemaster is designed to be user-friendly. If you have an IT team, they can assist, but it's not required.

A : The free plan supports up to 5 users, while paid plans are pay-per-user.

A : Yes! You can add users anytime by upgrading your plan. Additional users will be billed accordingly.

A : This depends on the plan. All plans include multi-language support, but multi-entity and multi-currency features are available in premium tiers.

A : Not yet, but integrations are on our roadmap (especially supplier finding tool). Stay tuned for updates!

A : Yes, we prioritize data security with industry-standard encryption and secure cloud infrastructure.

A : Your data is stored securely in the cloud, with servers located in Singapore and Japan.

A : Yes, we adhere to GDPR and other industry best practices to ensure your data is protected.

A : All plans include access to our knowledge base and email support.

A : Yes! Our built-in onboarding system ensures a smooth setup—no extra training needed.

A : You can reach our support team via email anytime.